Frequent questions

It is very unfortunate that you have had bad online shopping experiences, therefore, we know that it is easy to distrust and that is why we want to tell you that, our main goal is your satisfaction, the payment on delivery service, so you can make sure that you will receive your order without the inconvenience that typical online purchases generate.

HOW CAN I BUY A PRODUCT?

Buying is so simple that you only need to follow 5 steps:

1. Choose the product you want from our catalog and the quantity you want to buy, click ADD TO CART .
2. Verify that your order is correct and click FINISH ORDER .
3. Fill out all the contact and shipping information, check that your details are correct. In this step you can enter a Discount Code (if you have one), and click on CONTINUE SHIPPING .
4. Confirm your details and, if there are no errors, click CONTINUE WITH PAYMENT .
5. Select payment CASH ON DELIVERY and ready.

It is very simple!

WHAT PAYMENT METHODS ARE AVAILABLE?

ALL CREDIT CARDS

In how much time will my request be delivered?

Please note that once you place your order, your order needs 24 hours to be processed and shipped. Since our shipments are Express, shipping time ranges between 24 and 48 hours, however we want to inform you that due to extraordinary situations, such as COVID19, our shipments could be delayed by a maximum of 2 weeks.

IF I PLACE AN ORDER ON A FRIDAY, WILL I RECEIVE IT ON THE WEEKEND?

We inform you that for now we work from Monday to Friday, so we do not ship on weekends, so it is important that you take precautions if you need to receive your order between those days, we apologize.

CAN I CANCEL OR CHANGE AN ORDER?

In that case, try to communicate with us through our email. info@my-beauty.today within 12 hours of purchase so you can inform your wish to cancel or change your order.

Please note that after 12 hours, our products have already been packed and are ready for shipping, so we will not be able to change the details of your order.

WHAT HAPPENS IF I AM NOT SATISFIED WITH WHAT I PURCHASED?

If you are not satisfied with your purchase and wish to return an item, you can contact us by email. info@my-beauty.today indicating the order number and the reason for your return. Take into account that you have a period of 7 days from the receipt of your order to make the return , after this time, your product will not be accepted for return. (According to Art 44 of Law 7/1996 of January 15 on the regulation of retail trade modified by Law 47/2002 of December 19)

If you decide to return an order, you should know that you will bear the shipping costs.

Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals and documentation. Returned items must be unused, in the same condition in which we sent them to you, and in their original packaging. Stains, bent cards, broken seals or torn plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to return it or exchange it. Products that have been personalized cannot be refunded or exchanged.

DO THE PRODUCTS YOU PURCHASE HAVE A WARRANTY?

If any of the products you have received has a manufacturing defect or error in its operation, we will replace, free of charge, that product with a new one in good condition.

Please note that you have a period of 7 days from receipt of your order to notify your non-conformity . We also inform you that the guarantee is not applicable if we consider that the damage is due to misuse of the product.

ARE YOUR PRODUCTS THE SAME TO THOSE YOU SELL IN OTHER STORES?

Our products may have similar characteristics to those of other stores, but their quality and service is superior to that of other stores. We try to choose only products of proven quality and we are so committed to this that if a problem occurs with any of them, we will resend you a new one completely free of charge.

HOW LONG DOES RETURN MANAGEMENT TAKE?

Processing returns may take up to 7 business days from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for the returned products. For non-defective items, the refund excludes all shipping and handling charges.

WHAT IS THE DEADLINE?

Deliveries are made based on the region and corresponding country of each buyer. We guarantee delivery of all our orders within 20 to 30 business days. We have many deliveries and we ship the same day. for all our clients. Each carrier and local post office has its own delivery time and we ask for the understanding of all our customers because these situations are out of our control.

WHY DID THEY ASK ME FOR MY ID?

Only in cases where shipments are headed to the Canary Islands, Ceuta and Melilla, will we ask for your DNI, since in those cases the postal company requests that information from us to manage the shipment.